We will continue on our development path responding to the needs of customers, who keep up to date on the products and on new production technologies. So far, this method has allowed us to remain aligned with market demands, as well as to meet the new needs that ariose along the way for our customers, such as installing in Italy or Europe Industry 4.0 machinery from scratch, rather than customising particular internal procedures or responding to extreme requests from auditors of certifying bodies.

What services or activities have you planned for 2025 to engage and gain customer loyalty?

To be honest, we will not do anything different from what we always do: as I already mentioned, it is our practice to follow the customer in the after-sales as well, assisting them in their normal daily routine, which can always be facilitated if not even improved, and to respond to the needs that arise in the development of the company’s business.

2024 was the drupa year. Have you found that this event had a positive impact on new investments?

The current economic outlook has meant that it was not so much the drupa event (welcome back!) to drive investment, but rather state and/ or regional benefits. As has already been amply demonstrated, what at first glance may appear to be mere welfare, is actually a useful driving force for the local and consequently national economy, considering that the effects of an investment cascade across the entire production chain.

Two specific options allow for a quick definition of quotes for labels and paper manufacturing plants and, just as quickly, put them into production, managing the archives of cutting dies, screen frames and plates.

Connection with production is enforced by department terminals, which allow you to record operations, times, clicks (revolutions, cycles, frames, etc.), and directly download the material. This, of course, allows for real-time monitoring of the production department, even from outside the company.

Connected to the data collection in the production department is also the entire chapter of the Industry 4.0 connection, which flows directly into the final balance of the order, while executing warehouse unloading. At the same time, the traceability of materials can be easily managed, and can be extended to all the materials used (including inks, glues, paints, etc.), for more demanding certifications such as food certifications.

To simplify the lives of its customers, Azul Sistemi has chosen not to be linked to a specific administrative management system, preferring to dialogue each time with the one already present in the different facilities. This allows to reduce the time of instruction and data entry to implement the system, thus also achieving a reduction in costs.